ISS are today announcing their new strategic vision is to be one of true premier leading players in the Food Service Sector. By combining all current catering operations to create a new operating platform named ISS Food Services – with an annual turnover of £250m – ISS suddenly become the major force in catering that they have always threatened to be.
2018 marks ISS’s 50th anniversary operating in the UK. It is one of the true leaders in support services and with a track record and understanding that very few others can rival. It is therefore natural that ISS does bring together its food service businesses together and create a real force that will be one of the genuine market leaders in the sector.
Heading an experienced team, ISS’ COO – Philip Leigh will lead this strategy having spent ten years in the UK business and at various times heading up all the individual elements of the catering offer.
The food service sector has long been dominated by a small number of companies – Compass, Sodexo, WSH Group, Elior and Aramark. ISS today does sit naturally alongside that group and wants to challenge the status quo; by bringing together the food service streams within ISS, suddenly they can achieve this in a more focused way than before.
This is an exciting development for both ISS and the sector. A competitive sector with powerful players is always good for service levels and for the industry itself. Food service is changing and becoming increasingly important in every sector and walk of life. The new platform will see the delivery of Food Services forming a key part of ISS and once all combined will represent over £250m of turnover.
As well as making a positive impact on the organisations they work with, ISS Food Services is committed to being recognised as the market leader in Food Service and building on the impact of the recent Magenta brand survey where ISS was recognised as the number one caterer in the UK. Now this will be used as the differentiator.
Their vision is to become the World’s Greatest Service Organisation. This is a new chapter for ISS and the start of a new major player in the sector.
Chief Operating Officer, Philip Leigh, said: “We have now strategically moved all parts of the business into one unit to establish the business as an identifiable name in the market. Now we are combining our current catering operations under ISS Food Services built on a strong platform of people and food experiences. We are driven and understand our business, which is a rare combination in today’s market and that will add further value to both our single service excellence and to our key accounts”
“In many ways we are consolidating our identity to strengthen our brand and this takes courage to complete. We are bringing our food offers along a journey that will ensure the customer and client is receiving the best offer for their requirements. With our knowledge, ideas and customer insights and therefore investment in food development, we will deliver optimum opportunities for our customers and teams.”
“We have a great team that is coming together – a team that understands ISS and understands food service from a range of different perspectives. This creates a powerful base of knowledge, expertise and support tapping into the Power of the Human Touch and thereby providing real value to clients. We are now bringing thinking together from across all parts of the business around food, because that is core to the offer.
“We firmly believe in transparency and it is important we are open to our teams and customers. The latter will see no impact as business continuity is paramount. Our aim is only to add more value. From a platform of steady growth this move will bring innovative customer solutions which will drive turnover. We are also conscious that we are always learning and using our global power to develop a depth of understanding that has never been done before. On a global platform ISS is now the 4th largest catering provider.
“We understand that food can play the most important of roles in increasing productivity and our ‘better together’ synergy will deliver optimum opportunities. How these people are fed in their working environment is critical. People talk about environment and building design and those are big priorities but as a leader we must be flexible enough to provide a food offering which actually impacts people performance. It can only add value to all concerned.”