A quarter of restaurant-goers would consider walking out without paying if it took too long to pay the bill, Barclaycard revealed as it launched its new Dine & Dash payment system.
The credit card and payment services provider will launch the new system, which will allow diners to settle the bill using their phones, with restaurant chain Prezzo.
Waiting for a bill was cited as the most frustrating part of eating out by 38% of those questioned, with 65% saying they would not return to a restaurant if the wait was too long.
Dine & Dash allows diners to check-in at a table using a phone. An app will allow them to view the bill and split it or add a tip or discount code, with a digital receipt issued on payment.
Barclaycard has said that 60% of restaurant owners reported having seen customers leave without paying, with 90% interested in new payment technology.
Nick Kerigan, managing director of future payments at Barclaycard, said: “Eating out is something we all look forward to, yet our research shows that waiting to pay is an increasing frustration. Building on our experience in ‘invisible payments’, we wanted to create an innovative solution that removes any barriers to enjoying the meal, whilst also helping restaurants deliver great service and keep those diners coming back.
Dave Broom, IT director at Prezzo, added: “Finding better ways to serve our customers is at the top of the agenda for Prezzo. We believe we have found a unique opportunity with Barclaycard’s Dine & Dash solution as it makes payment simpler and quicker. We’re really looking forward to testing this exciting new technology in our restaurants.”
Dine & Dash is being trialled at the St Martins Lane Avenue Prezzo restaurant in Central London on 13 March.